I've never had to reformat or uninstall a ZT2 product before installing another - I didn't even have to uninstall MM2 beta before installing the official release. I've never had the tortoise problem. Most problems (not all, granted) are fixed when someone merely places the files back in the correct spot. Most of the errors I have seen are common human mistakes, and are easily resolved. If you look around the forums, most people have found a simple solution that did not require reformatting or uninstalling anything. Sometimes they are so simple that you'd never think about it - but fortunately most of those "bugs" have been squashed and the majority of people (judging by the amount of MM2 show and tells and the dwindling number of Bug Reports) have been able to install successfully. I am sorry that you have not been able to, I truly am, because it is a great game despite all the "problems" and I wish you could enjoy it as well. Every game has there problems, but you are really talking about a small company here. Sure, Blizzard puts out patches, but they've got the resources to do so. Most game companies don't. And most game companies don't have a representative here trying to figure out the problems too. If they can't reproduce the error at their stuido, the error doesn't exist. That's the way bugs work.